02/07/2021

Todays guest demand within hospitality

The guest perception of hospitality is changing fast
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Guest Demand

THE GUEST PERCEPTION OF HOSPITALITY IS CHANGING FAST
The development in hospitality tech is accelerating fast, as guest demand for being in control is accelerating even faster. Guests want to control the entire hotel stay from booking to check-out.

TODAY GUESTS EXPECT:
✔️ That any payment method is available for them
✔️ That any topic related to check-in is handled pre-arrival
✔️ To be able to choose the exact room they desire
✔️ That hotel communication is intuitive, simple, and instant
✔️ Everything is organized around their own mobile phone
✔️ That loyalty is rewarded

The above is a big cultural challenge for hotels, a challenge they need to face at a pace that suits the hotel and the organization around it. Fortunately, many of the tech-stack providers in the industry is picking up on this megatrend, - helping hotels adapt.

At AeroGuest we work together with many of these technology companies to solve the new guest demand within hospitality. A collaboration that ignites new ideas.