20/08/2020

Communicate The Touch Free Hotel Stay

The ability to communicate Touch Free Hotel Stay is vital for hotel recovery in the pursuit of winning back guests
Touch Free Communication

By introducing Touch Free Check-in, we eliminate some guests concerns to feel safe in regards to COVID-19. The possibility of a Touch Free Hotel Stay enables hotels to communicate that they’re Corona aware and that the hotel is ensuring a healthy environment. This in turn paves the way for a faster recovery to normal occupancy. We define Touch Free Check-In as a hotel stay where the guest only uses their own mobile phone during the entire stay.

A true Touch Free digital guest uses their own mobile phone to: check-in, pay for the hotel stay, open the hotel door, communicate and check-out.

Communication is important

It is critical that hotels communicate to potential guests that the hotel operates with advanced mobile hospitality that enables guests to feel safe from COVID-19. Here's some ideas:

  • Prioritize information about Touch Free Hotel Stay on your website
  • E-mail guests immediately after they've booked a stay
  • E-mail or text the guests 2-3 days before arrival
  • Use AeroGuest to chat with the guests during their stay

The Digital Key

An important part of Touch Free check-in is the possibility to access the hotel room digitally through Mobile Access. A plastic keycard can be considered unsanitary to hand out to every guest staying at the hotel every day. Hence, replacing a plastic key card and having a mobile hospitality solution enabling guests to get a digital key on their own phone is a must.

With a digital key solution your hotel can communicate that it’s safe to stay at your hotel. Simultaneously, the hotel saves a lot of money on plastic keycards. AeroGuest is integrated with the lock vendor market leaders in hospitality, such as Assa Abloy, Salto, GuestKey, 4suites and DormaKaba.

Contact AeroGuest.