Communicate The Touch Free Hotel StayThe ability to communicate Touch Free Hotel Stay is vital for hotel recovery in the pursuit of winning back guests
By introducing Touch Free Check-in, we eliminate some guests concerns to feel safe in regards to COVID-19. The possibility of a Touch Free Hotel Stay enables hotels to communicate that they’re Corona aware and that the hotel is ensuring a healthy environment. This in turn paves the way for a faster recovery to normal occupancy. We define Touch Free Check-In as a hotel stay where the guest only uses their own mobile phone during the entire stay.
A true Touch Free digital guest uses their own mobile phone to: check-in, pay for the hotel stay, open the hotel door, communicate and check-out.
Communication is important
It is critical that hotels communicate to potential guests that the hotel operates with advanced mobile hospitality that enables guests to feel safe from COVID-19. Here's some ideas:
- Prioritize information about Touch Free Hotel Stay on your website
- E-mail guests immediately after they've booked a stay
- E-mail or text the guests 2-3 days before arrival
- Use AeroGuest to chat with the guests during their stay
The Digital Key
An important part of Touch Free check-in is the possibility to access the hotel room digitally through Mobile Access. A plastic keycard can be considered unsanitary to hand out to every guest staying at the hotel every day. Hence, replacing a plastic key card and having a mobile hospitality solution enabling guests to get a digital key on their own phone is a must.
With a digital key solution your hotel can communicate that it’s safe to stay at your hotel. Simultaneously, the hotel saves a lot of money on plastic keycards. AeroGuest is integrated with the lock vendor market leaders in hospitality, such as Assa Abloy, Salto, GuestKey, 4suites and DormaKaba.