Advanced Mobile Hospitality
Digital payment execution through APEXX’s consolidation of global acquirer’s
Through our partnership with the advanced payment gateway APEXX we’re able to consolidate global acquirers and payment providers into a single integration point, optimizing the cost of mobile payments for hotels and service providers.
In this setup everyone wins. We choose a single payment gateway APEXX but you choose and contract directly with your acquirer of choice, and often we’ll agree to just plug-in your existing acquirer. This means that we can build advanced technology once, like supporting Apple Pay, Google Pay, 3-D Secure or surcharging while you get your existing negotiated prices or even better our volume negotiated prices!
Directly to your bank account
Since it’s your hotels choice of acquirer and the acquirer agreement is contracted directly with you the money also goes directly to your account. This is regardless of whether it’s your existing acquirer agreement or a volume negotiated acquirer agreement which we provide, the acquirer relationship will always be directly with you. To begin with, we recommend that you keep handling physical payments and website payments as you always have, APEXX will be an added payment gateway not influencing your existing payments in any way.
The transfer happens as fast as possible through transaction participants Visa, Mastercard or American Express, the acquirer of your choice and your bank, and very often within just 24 hours. And if you later need to refund any amount, this is easily done through AeroGuest Flow. Just find the booking and the payment, type in the amount and press refund.
Lowest acquirer fee’s available… globally!
Through our 100% digitalization of guests we’re transforming all of your hotel check-in payments from old fashion over the counter terminal payments to touch free digital payments. This is great for everyone, it’s much more convenient for your guests as they can now easily and quickly pay the hotel check-in outstanding from anywhere in the world, but also fantastic for your hotel as e-commerce payments are cheaper as well.
Plus, since we’re handling large volumes of digital payments in AeroGuest, we’re able to negotiate great deals with local acquirers globally. We’ll provide your hotel with our recommended regional acquirer, providing you with the lowest transaction fees available in that region.
Through APEXX we’re able to offer sophisticated surcharging on transactions whenever possible and allowed by the issuing country and credit card scheme. In practice this means that surcharging will be applied on most corporate credit cards and on non-EU consumer credit cards.
These are typically the most expensive transaction fees, however through surcharging you’ll save 70% when guests execute payments using these corporate and non-EU consumer credit cards.
Security and limited liability
Both APEXX and AeroGuest are certified PCI compliant, all transactions are encrypted and all credit cards stored are encrypted, tokenized and masked as well.
Plus, through APEXX we’ve built in fantastic support for enabling 3-D Secure on all payments. 3-D Secure is a great added security mechanism for your hotel as it shifts the liability from your hotel to the bank issuing the credit card. This means that if the payment is later contested, it will be the bank that loses money and not your hotel. And your able to set the specific amount limit for when 3-D Secure is required on a payment.
In practice 3-D Secure is a two-factor authentication mechanism. Typically, it’s handled by the issuing bank sending an SMS with a pin code to the known phone number of the end user which is executing the payment. Before the end user can complete the payment, they must enter the pin code into a screen in the payments flow. The 3-D Secure mechanism was designed by the credit card providers, acquirers and banks in the payments industry.
Royal Lancaster London
Royal Lancaster London is Hyde Park’s commanding mid-century architectural icon born and built in the swinging 60s.
We partner with and connect to existing companies to apply advanced mobile services to the hospitality and travel industry.
Want to know more?
We consider collaboration as a partnership. Integration with PMS's, locks, channel managers and payment gateways are done without any extra costs.
User-based Price Model
Our shared goal is to transform all hotel guests to mobile guests. We charge approx €1 per guest using AeroGuest.
Digitalizing your guests through AeroGuest will, apart from increased service, give you a lower cost on keycards and credit card fees, and increase revenue through Choose Room and Upgrade Room.
AeroGuest enables more direct booking and increased sign-up to your reward program. We only charge 5% on direct bookings.
Touch Free Check-in and out
With AeroGuest your guest can stay at you hotel through a 100% seamless check-in process via the guests own mobile phone. No unnessesary guest contact besides great service.
AeroGuest is a sophisticated and intelligent digital payment engine. For corporate and international credit cards, surcharge will automatically be applied to the digital guest and you'll save 70% of the credit card fee.